Order & Shipping

1. How quick will my order ship? 

Orders are processed and shipped within 1-3 business days. Please see our shipping Policy for more details.

2. When will my order arrive? Will you send me a tracking number? 

According to past experience, the transit times of most products are about 10 days.
We strive to get orders to our customers as quickly as possible, but the transit times are based upon those provided by our carriers (UPS, FedEx, DHL, etc.). And if your order contains multiple items, they may be shipped from multiple locations and/or arrive in different packages on different dates.
After your order is processed, we will email you a tracking number confirming the delivery date.

3. What if my tracking info doesn't show any updates?

An order's tracking status may take 48 hours to update once a shipping label has been created. If you haven't received any updates after 48 hours, please reach out to our Customer Care team at support@colikes.com and we'll be happy to help you look into it. We also recommend contacting the carrier directly with any shipping related issues since they'll have more information available.

4. What if my order was damaged in transit?

If you receive a damaged product, please reach out to support@colikes.com with your order number and proof of damage to request a replacement within 48 hours of receiving your shipment.

5. My order is being marked as delivered, but I'm not finding it.

As soon as a package leaves our warehouse, delivery time (including delays) is up to the carrier. Sometimes carriers may mark a package as delivered before it actually reaches it's destination or in some cases, the package has been delivered to an Access Point/Locker for customer pickup. We recommend contacting the carrier directly with any shipping/delivery related issues since they'll have more information available.
We also encourage customers to double-check that your shipping address is correct before checking out; It’s not liable for missing/lost/stolen packages due to incorrectly entered shipping information and we’re unable to request address changes with the carrier once the package has been processed.
Please email us at support@colikes.com if you still haven't found your order within 3 business days of the recorded delivery date.

6. Can I change/cancel my order?

We work with a logistics partner to fulfill your online orders, which means that we will try our best to cancel or make changes to your order, however, we can't guarantee it especially if the order has already been processed or shipped out. If you need to update your information or cancel your order, please reach out immediately after placing your order, and make sure to include your order number followed by the request in the subject line, for example:

#Colikes1001 - Cancel Order
#Colikes1002 - Address Change

Please note we're unable to combine separate orders or make product adjustments/swaps once an order has been placed.
Send us an email at support@colikes.com and we will let you know if changes or cancellations can be made. Thank you for your understanding!

7. How do I post a product review? 

Just go the product page and below the product photo, click on "Write a Review". We'd love to hear your feedback!